Healthcare Consulting
As the healthcare industry market, regulatory, and payment structure changes continue to shift, InfoWorks helps our clients develop powerful and practical solutions that maximize impact on every level. Our firm’s focus is working with healthcare leaders across the continuum of care to achieve success, period. Our Nashville healthcare consulting team works with hospitals, health systems, post-acute providers, physician networks, commercial insurance payors, behavioral health providers, and benefits companies to craft more effective, efficient, and innovative healthcare solutions.
Medical Center: Health and WellnessSituation:Client had been successful proving a decreased incidence of TB exposures and conversions on a small scale through monitoring and surveillance, and identified a need to expand the focus to more diseases through building a tracking and predictive analytics system.Impact:InfoWorks demonstrated the feasibility of capturing preparedness and outcomes metrics on a routine basis across multiple hospitals and how to expand to a national, standardized system with multiple infectious diseases in a cost-effective way.Solution:Data Strategy and Information Management
National Health System Provider: Marketing Media Vendor TransitionSituation:Our client’s Marketing and Corporate Affairs department completed an RFP process which identified the best vendor partner for consolidating marketing media purchasing and placement across all divisions. Marketing and Corporate Affairs needed assistance in handling the change management aspect of the transition.Impact:InfoWorks helped to drive smooth, effective transition across all hospital divisions and facilities engaging with a new media placement agency. Identified replicable best practices throughout the implementation for use in other vendor strategy initiatives.Solution:Training and Adoption, Communication Strategy & Planning
Regional Behavioral Health Facility for Children Ages 4-18Situation:Due to disparate outdated electronic health record and practice management systems, our client’s software no longer delivered meaningful documentation, reporting, analytics and operational processes to meet the needs of the children in their care.Impact:InfoWorks developed and executed an organized and thorough requirements gathering and vendor selection process which ensured that the client moved into implementation with a solution that would best support their unique healthcare operation. The process also supported the delivery of tighter integration between clinical and financial workflows to improve operational efficiencies, improved quality and reduction of operational expenses.Solution:Package Selection
National Health System Provider: Creative ServicesSituation:The client brought in InfoWorks to conduct an assessment of their Creative Services team and to help define their business model by creating a strategy map and developing an engagement model for prioritizing projects and scaling their services to the enterprise as a shared service.Impact:InfoWorks defined an engagement model and communication plan about services to help save the divisions and internal groups money by engaging Creative Services over external creative agencies. This will help eliminate duplicative resources between teams and define how creative resources will be utilized as a shared service.Solution:Business Transformation
Innovative Provider of High-Risk Healthcare Management ProgramsSituation:The client brought in InfoWorks to design and create a customized multi-tenant, web-based application for retrospective medical coding using modern web technology. The client sought to use this application to improve operational efficiency, enable improved visibility and reporting to clients, all while meeting strict CMS standards for risk assessment and protecting patient healthcare information.Impact:InfoWorks brought together healthcare industry veterans and technical experts to design and create this customized solution for the client. The application allows the client team of certified medical coders to view patient healthcare records using sophisticated, custom-built PDF technology and document comprehensive diagnostic information for a patient. Patient data is captured through an efficient, customized user interface, enabling a risk assessment for a patient population in conformance with CMS standards.Solution:Application Development
FEATURED Healthcare Consultants
Laura Buchanan is a Registered Nurse (RN) with 36 years of professional experience. As a healthcare consultant, she focuses on technology projects utilizing her clinical, business, and technical acumen. Her strengths include data analysis, clinical transformation, workflow analysis, process design, vetting software options, and implementing EHR systems.
Dustin Wuest has over 15 years of experience serving in software product management, strategy, analytics, and sales in healthcare and personal finance. He has proven ability in software product strategy, healthcare data management, agile team development, business analysis, and employee development.
Lane Newsom is a Prosci-certified change manager with over 15 years of experience leading organizations, from startups to Fortune 10 companies, through business-critical transformations such as mergers and acquisitions. Her specialties include cross-functional process and organizational design, and aligning business and operational units with technology.
Meredith Ficken has experience leading projects in identifying and defining business requirements, selecting and implementing technology, negotiating and consolidating contracts, improving processes, and managing change. Her strengths include project management, research and analysis, and helping organizations prepare for change from both a technology and a business perspective.
