Quality management to improve the efficiency of a value-based care company

Client’s Challenge

Rapid Growth Leading to Process Inefficiencies

Rapid growth made it necessary for this value-based healthcare company to reevaluate business process in order to continue providing patients with optimal levels of care.

Our Solution

Process Improvement Analysis

Our team conducted a process improvement analysis to fully understand the current state of operations and comprehensively address any concerns in an ideal future state model.

Value Realized

Actionable Steps Allowing for Sustainable Growth

Our client received actionable steps to address current quality management issues, improve quality of care for patients and maintain sustainable growth.

Project Details

Our client’s value-based care model experienced rapid growth in the home-healthcare market. Their current processes required daily and intensive manual intervention and were no longer sustainable. Additionally, they did not receive important patient information from providers in a timely manner, leading to delays in providing the appropriate care and increasing costs for our client.

By performing a thorough process improvement analysis, our team was able to understand the current state of operations. This included interviewing stakeholders throughout the different levels and teams across the organization.

Within 10 weeks, we presented a detailed analysis of the quality management issues, updated process flows, developed mock dashboards in Salesforce, provided visual representations of recommendations, and offered additional recommendations for process improvements.

The actionable steps we provided our healthcare client gave them the ability to address current issues and improve quality of care for patients as well as adapt to continued growth.

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