Multi-billion dollar company needed to enhance product ingredient traceability. Ingredients were tracked, recorded, and verified manually throughout the manufacturing process. Locating records or analyzing trends was tedious and time consuming.

InfoWorks captured business requirements, trained, and implemented a manufacturing execution system, which provided the business with improved ingredient traceability and verification. Records have been automated and captured digitally, significantly reducing paperwork and user errors.

Process and Workflow Improvement, Training and Adoption

The client lacked a governance process and visibility for policies that applied to the entire company. The policy repository had become a holding place for many documents that were not actual policies. Additionally, many of the company-wide policies were over five years old.

InfoWorks oversaw the overhaul of the policy governance process. The team assisted in standardizing the company-wide policies and eliminating documents that were not considered policy. Success was reliant on communication and alignment with stakeholders from five different departments. The team created and implemented a workflow to manage future policies and keep current policies up to date. The team also helped establish a committee to oversee policy governance going forward. The new and improved policy repository increased the number of unique users to 1500 from 30 in the first month and increased the internal click-through rate up 50% from average internal email communication.

Process and Workflow Improvement

With an outdated SharePoint platform, client struggled with document exchange and collaboration as well as corporate communications and employee engagement.

InfoWorks facilitated the migration of the client SharePoint platform to Office 365 as well as designed, built, and implemented a new SharePoint intranet home page. InfoWorks developed a new dynamic look, ease of use, and updated content that drastically improved document collaboration and data exchange, and enhanced company-wide communications and employee engagement.

Technology and Information Management