Client’s Challenge
The client asked InfoWorks to manage a vendor consolidation, so they could capitalize on the cost and time savings potential of streamlining media spend.
Case Studies
Vendor Consolidation for Fortune 100 Healthcare Organization
Our Solution
InfoWorks led the vendor consolidation process, managed contract negotiations for the selected vendor, and facilitated change management activities during the implementation and transition phase.
Value Realized
InfoWorks interfaced with multiple vendors throughout the vendor consolidation process to deliver requested information and presentations, resulting in the final decision.
Results
- Client was able to make a timely and informed vendor selection
- InfoWorks negotiated pricing and service levels resulting in cost-savings for the organization
- Client’s team successfully adopted the change
- Projected ROI was realized
Competencies Utilized
- Change management
- Training and documentation
- Process improvement
- Stakeholder analysis and engagement
- Contract negotiation and consolidation
Project Details
The client’s 14 division marketing teams were purchasing media through local agency partners. After recognizing consolidation of vendors as a cost-saving opportunity, they hired InfoWorks to manage the selection an enterprise media partner.
InfoWorks interfaced with multiple vendors throughout the process to deliver requested information and presentations, resulting in the final decision. Following selection, we negotiated standard pricing and service levels. InfoWorks worked closely with the client and the selected media vendor to deploy a comprehensive change management plan to ensure adoption of new processes by the client’s team.
The change management plan involved performing a stakeholder analysis to pinpoint areas requiring resistance management. The team coordinated onboarding activities, including an internal communications plan and development of a change champion network. The team also developed a team charter for the group owning the enterprise vendor relationship. Finally, we established an ongoing process to support adoption and utilization of the new vendor. These initiatives helped the client realize the projected ROI from the vendor consolidation.
