Ask, Learn, Deliver.
User Research Services
Good software starts with understanding. InfoWorks helps organizations uncover user priorities, evaluate new ideas, and validate solutions through comprehensive user experience research. Whether launching a new digital product or upgrading an existing one, our user research consultants ensure you’re building for the challenges of real-world end-users.
User Research for Better Software
Software succeeds when it meets real user needs. As a user experience research consultancy, InfoWorks combines qualitative insights and analytics to give you a complete picture of how people interact with your product. We offer user research services that help clients make data-driven choices before beginning or finalizing software development.
Reduce Risk with User Research
User research reduces risk by basing decisions on verified data instead of assumptions.
- Identify usability issues before development begins
- Reduce rework and post-launch costs
- Substantiate assumptions through feedback
- Improve user satisfaction and uptake rates
- Prioritize the right features for maximum value
- Align design and development around verified evidence
Start early. Learn fast. Deliver with confidence.
Partner with InfoWorks for user experience research services that turn insights into action for product development teams.
Our Customer Research Methodology
Our user experience research consultants use proven methods to gather data and assess solutions at every stage of the product lifecycle. Each research project is customized to your objectives, users, and environment.
Discovery & Planning
We start by defining objectives, user segments, and success criteria. Every research activity connects directly to design and business goals.
- Stakeholder interviews and alignment
- Research plan creation and participant recruiting
- Definition of metrics, methods, and timelines
User Research & Analysis
Our user research consultants apply qualitative and quantitative methods to discover what target users desire, expect, and struggle with. We use these findings to shape design strategy and prioritize improvements.
- Contextual interviews and field studies
- Persona creation and user journey mapping
- Task and flow assessment
- Data synthesis and insight reporting
Deliverables & Outcomes
Every research engagement with InfoWorks produces practical results. We transform observations into actionable documentation, recommendations, and tools you can use immediately to guide design and development decisions.
Our deliverables provide direction and value at every stage of your project. Depending on the specifics of your research and testing project, you may receive:
- User Research Reports that summarize findings, patterns, and friction, paired with clear, prioritized recommendations.
- Summaries detailing observed behaviors, test metrics, and opportunities for improvement.
- User Personas and Journey Maps that visualize motivations, workflows, and decision paths across roles.
- Prioritized Backlogs and Roadmaps that translate research conclusions into development tasks.
Enterprise User Research Services
InfoWorks conducts user research for complex enterprise software environments where multiple roles, integrations, and compliance standards intersect. We study how people actually interact with your enterprise applications in day-to-day operations. Identify barriers to productivity, adoption, and data quality. Our recommendations help organizations refine functionality, improve efficiency, and design enterprise software that supports business outcomes.
Because enterprise research often involves sensitive data and regulated industries, we integrate security and compliance into our research environments so you gather key learnings while maintaining the privacy and protection your organization requires.
Understand your users. Improve your product.
Work with InfoWorks for user research services that guide smarter software development.