Case Studies
SharePoint Redesign and Adoption from Valo Intranet
Modernized SharePoint Intranet to Improve Usability, Adoption, and Long-term Growth.
Client’s Challenge
InfoWorks needed to modernize its internal SharePoint intranet as a third-party layer reached end of life. The existing site had become cluttered over time, making it difficult for employees to find files, navigate content, and trust the intranet as a daily source of information. The challenge was to improve usability and adoption while simplifying the platform and supporting company-wide change.
Our Solution
InfoWorks redesigned and rebuilt its intranet using native Microsoft SharePoint capabilities, removing reliance on third-party tools. A cross-functional team combined user experience design, stakeholder interviews, and change management to create a clearer, easier-to-use internal knowledge hub. Early employee feedback, interactive launch tactics, and ongoing content governance helped drive adoption and long-term success.
Value Realized
The redesigned intranet reduced internal friction by making information easier to find and navigate. Operations teams saw a significant decrease in employee inquiries about where files and resources were located, saving time and improving efficiency. Company-wide adoption increased through intentional change management, resulting in higher employee engagement, greater trust in the intranet, and a scalable SharePoint knowledge hub built for long-term growth.
Project Details
Redesigning an Outdated SharePoint Intranet
InfoWorks’ internal intranet, netWorks, served as the central destination for employees to access shared tools, documentation, and institutional knowledge. Over time, netWorks had grown organically, making it harder for employees to quickly locate files, understand where information lived, or identify the most current resources.
The intranet was originally built on Microsoft SharePoint with Valo Intranet layered on top to enhance functionality and presentation. Reliance on a third-party layer that had reached end of life introduced maintenance risk and limited flexibility as SharePoint continued to evolve.
InfoWorks identified an opportunity to modernize the intranet experience, simplifying the platform, improving usability, and ensuring long-term alignment with Microsoft SharePoint’s evolving capabilities.
User Adoption
The challenge extended beyond design and technology. Success depended on helping employees understand, adopt, and take ownership of a new internal experience without disrupting day-to-day work.
A cross-functional team of designers, strategists, operations leaders, and change management professionals partnered to reimagine the intranet as a modern, sustainable internal platform.
Stakeholder involvement began early. Employees from across the organization participated in interviews and hands-on reviews of early intranet concepts, providing direct feedback on navigation, content structure, and usability. This input helped shape the final experience and ensured the redesign reflected how teams actually work.
To support adoption, InfoWorks’ Change Management Workgroup led a series of engagement tactics designed to build familiarity and excitement. During a company-wide Link & Learn session, employees were introduced to the new intranet through a live, interactive walkthrough. As part of that session, the final name, InfoHub, was selected via a live company poll. This approach intentionally delayed naming until the end, reinforcing the idea that the intranet was not simply “launched,” but co-created.
The result was a redesigned intranet built entirely with native SharePoint tools, supported by strong stakeholder engagement and intentional change management.
Key Features & Improvements:
- Transition from a Valo-layered intranet to a fully native SharePoint experience
- Simplified navigation and clearer content organization
- Stakeholder-driven refinements based on early feedback and walkthroughs
- Change management strategies that fostered excitement, ownership, and adoption
- A scalable structure designed for long-term growth without clutter
Easy File Access and Maintenance
Following implementation, operations teams reported a significant reduction in internal inquiries about the location of files and resources. This demonstrated that both the redesigned user experience and change management approach were effective.
Employees now rely on InfoHub as a trusted, easy-to-navigate source of information, while platform managers benefit from a platform that is easier to maintain and evolve.
Ongoing Growth
Today, InfoHub continues to grow with a more intentional approach to content governance. New additions are evaluated carefully to ensure the platform remains organized, intuitive, and aligned with how employees search for and use information, thereby preventing the clutter that previously reduced usability.
Takeaway
This project highlights the impact of pairing thoughtful design and platform strategy with strong change management. By engaging stakeholders, simplifying the technology stack, and fostering employee ownership, InfoWorks created an intranet that supports both operational efficiency and long-term adoption.
