Healthcare Services is a key strategic focus for InfoWorks based on deep relationships within the Nashville healthcare community, experienced leadership, and a long list of successful engagements with healthcare organizations ranging from hospital systems to payers and provider organizations. With the addition of Rebecca Munn, InfoWorks has expanded and enhanced our strategic consulting repertoire.  With a proven track record of exceeding the expectations of our clients in supporting the drive towards the triple aim of healthcare, InfoWorks is a leader in closing gaps to reduce costs, improve quality, and enhance patient and provider satisfaction.

Operational Infrastructure                                                                                                                                                  
Knowing your market and competitors is the first step in transitioning internal structures to sustainable business models able to withstand radical changes in healthcare. InfoWorks offers healthcare organizations the strategy, tools, and implementation support necessary to close the gaps with the end in mind, leveraging skills such a Lean Six Sigma and Prosci change management:

  • Expand market share
  • Optimize operations and revenue cycle
  • Electronically connect the continuum of care
  • Develop new platforms and care delivery models

Performance Visibility                                                                                                                                                          
Without the right information and business intelligence, solving tough healthcare challenges becomes unmanageable. InfoWorks offers the strategy, process, analytics, and technology expertise necessary to create high-impact dashboards. In addition, we assess data quality and design and implement data governance to solve for ongoing data integrity. With actionable data, including leading indicators, at their fingertips, C-level healthcare executives are more prepared to make rapid decisions. Visualization solutions customized to the client need include:

  • Clinical, financial, and operational metrics
  • Leadership key performance indicators/KPIs
  • Trends analysis
  • Quality analysis
  • Data governance
  • Data validation 

Healthcare Reform Optimization                                                                                                                                                  
With ICD-10 transition set for October 1, healthcare reform is now impacting every facet of healthcare from clinical support, to patient satisfaction, to reimbursement. InfoWorks is the right partner to help healthcare organizations achieve the intended benefit of mandates, including lowering costs, improving quality, and enhancing patient and provider satisfaction. InfoWorks offers the assessment, process improvement planning, integration analysis, systems, and workflow design necessary to handle the multitude of complexities with the Affordable Care Act including:

  • ICD10
  • Meaningful Use 2/3
  • Patient Engagement
  • Electronic Health Record
  • Interoperability
  • Value-Based Care
  • Population Health Management

Stakeholder Experience & Activation                                                                                                                                        
Patient satisfaction is increasingly important as consumer choice increases. Gauging the impact of the sum of all interactions that influence patient, provider, and market perception is priceless in terms of expanding and protecting market position and improving clinical outcomes. InfoWorks offers the strategy, analysis, strategic communications, engagement models, contact center metrics, process and service definitions, and training to ensure that clients are maximizing market position, improving quality and minimizing risk. Services include:

  • Patient engagement and satisfaction
  • Market engagement and activation
  • Physician engagement and activation
  • Stakeholder collaboration and activation
  • Portal optimization

See how our custom solutions can accelerate your success.