Client’s Challenge
Our client experienced difficulty implementing and scaling a coaching program across physician practices which was necessary to meet criteria for a CMS award.
Our Solution
The InfoWorks team coached participating practices on nuances of meeting program requirements and metrics. Team members also served as practice liaisons to primary, specialty, and multi-specialty practices engaging in transformation, performance management, and clinical program integration.
Value Realized
The coaching program was successfully launched and scaled across the organization. Invested teams and individuals developed an understanding of metrics required and were able to meet award criteria.
Competencies Utilized
- Smartsheet
- Power BI
- Project management
- Coaching/Mentoring
- Program development and implementation
- Workflow design
Project Details
After receiving a CMS award to improve physician offices around the country, the client engaged InfoWorks to assist with coaching physician practices to meet the award criteria. Prior to InfoWorks, the client had begun to implement the program, but required additional resources to make it successful and scalable.
By leveraging tools necessary to create a structure around the client’s program, we were able to clarify roles and standardize metrics for users, making it easier for them to achieve program deliverables.
With the help of InfoWorks, the coaching program was successfully implemented and scaled for use across the organization.
