E-commerce: Order Entry and Fulfillment Business Process Analysis and Automation
Project Overview
InfoWorks led a core team of users to define and map the current order entry and fulfillment process. During this mapping session, the team identified areas where the process could be improved and standardized. The team also defined and deployed best practices as they related to the new order entry process. Following the completion of the process standardization, we designed a Lotus Notes-based application that supports the new process. Key features of the system include interfaces to multiple legacy systems for customer information and order information as well as a single point of entry for users to access the multiple database system and render more accurate and complete project information. Responsibilities of the team included
- Establishing forms and views that supported the standardized process flow of the order life cycle
- Enabling the tracking and trending of specific areas within the order entry and fulfillment process
- Increasing the visibility of order status throughout the organization
- Clarifying the roles and responsibilities associated with the process
- Providing the means to reduce the number of accounts receivable days associated with the order
Benefits
Enterprise-wide project management tool that supports the order entry and fulfillment process. A common toolset for communicating the status of an order, order details, and issues related to the order to all interested parties. Project progress tracking and ability to identify bottlenecks within the process. Standardized processes and methodology that can be migrated to all business lines within the organization.
Tools/Methodologies
Business process analysis, requirements definition, project management, and Lotus Notes development